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Purchasing
from PMP
As
you may have noticed we now have secure online shopping facilities
for convenience shopping for our radio equipment & accessories
and have now included our EPP kits. We would still rather have direct
contact with you, the customer, so we can ascertain that the model
you are ordering is going to meet your needs and also highlight
any relevant building/flying tips. However if you know the model
you require this gives you the option.
The
on-line shop is for customers who do not require help or advice
with their purchases or find our business hours inconvenient and
is in no way intended to replace the personal service we have always
endeavoured to provide. We enjoy talking to our customers !!
At
the moment the on-line shop is only available for people living
in the UK (including the Channel Islands) and Ireland. Overseas
customers will need to contact us personally by e-mail or phone.
VAT will be deducted when the order is processed For all our Channel
Island customers, VAT will be deducted when the order is processed
Mail
Ordering
Back to top
Goods
can be ordered by telephone or on our on-line shop
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Place
an order over the Internet by sending an email detailing what
you would like to purchase to:
mail@phoenixmp.com
 
(see form below)
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Telephone
or Fax us on:
+44
(0) 1626 332287
Office
+ Shop Hours
10 am
to 4.30 pm MON-THURS,
10 am to 3.00pm FRIDAY
All times GMT
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Write
to us or visit us at:
3
Salisbury House
Salisbury
Road, NEWTON ABBOT,
Devon,
TQ12 2DF
England
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After
sales serviceBack
to top
Unfortunately,
like everyone else, we do make the occasional mistake or an item
purchased does not work or is causing problems. In these circumstances
we want you to contact us as soon as possible so we can resolve
the problem. We would also ask you to test radio equipment before
installing it in a model or modifying it to suit your particular
installation as modifying an item invalidates the warrantee and
makes it very difficult to resolve any problems without either of
us feeling aggrieved.
PMP
Kits Back
to top
There
is no mileage for either of us if you have purchased one of our
kits and for whatever reason, except of course personal circumstances,
the model does not get built so if you have a problem building one
of our kits please contact us. We will do our very best to help
you resolve your difficulties. The best outcome for both you and
PMP is for you to be flying one of our models with a big grin on
your face! If you are unfortunate enough to seriously damage one
of our models, before reluctantly consigning it to the dustbin,
again contact us as in nearly all cases the model can be repaired
with the minimum of outlay in time and money.
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